Coino Live crypto payment gateway FAQ
Find answers about accepting crypto payments, fees, supported coins, integrations and your account. Search by keyword or question, or use the topic filters.
What is Coino Live?
Coino Live is a crypto payment gateway. You can accept payments through website checkout, personal payment links, invoices, payment forms, donation campaigns and point of sale terminals. Payments go to your Coino Live balance, and you withdraw them to your own wallet.
How much does Coino Live cost?
Creating an account is free. The platform fee is 0.25% per payment. Blockchain network fees are separate.
Which payment service should I choose?
- Website gateway: an integrated checkout on your site.
- Personal payment link: direct payments without a website.
- Invoice: itemized billing.
- Payment form: collect customer details with a payment.
- Donation campaign: fundraising.
- Point of sale terminal: counter sales.
Can I accept crypto payments without a website?
Yes. A personal gateway gives you your own payment link at coino.live/yourname that you can share directly. No website URL is required.
Where do I manage my gateways?
Create and review website or personal gateways in the Merchants section of your dashboard.
Which cryptocurrencies and networks can I accept?
Checkout supports 94 coin and token assets, including USDT and USDC. They run on 11 networks: Bitcoin, Litecoin, Ethereum, BNB Smart Chain, Polygon, Base, Arbitrum One, opBNB, TRON, Solana, TON.
Can every cryptocurrency in the coin directory be used for payments?
Not necessarily. The coin directory lists 241+ cryptocurrencies and their network associations, which is broader than what checkout supports. The payment API determines which assets are available for a specific live checkout.
How does a customer choose a coin and network?
The customer picks a coin, then one of its available networks. They must send the same asset on the same network shown in the payment instructions.
Can I accept crypto payments on WooCommerce, WHMCS or OpenCart?
Yes. Ready-made plugins are available for WooCommerce, WHMCS, OpenCart 4, Shopware 6, PrestaShop, Easy Digital Downloads and GiveWP.
What options are available for a custom integration?
The website gateway provides REST API v2, hosted checkout and signed webhooks. SDKs are available for PHP, Node.js and Python.
Where can I find integration instructions?
The API guide covers order creation, checkout and payment verification. A separate Custody guide explains the custody account workflow.
Where should I store my API key?
Keep API keys on your server. Never put them in browser JavaScript or public URLs.
Does a redirect back to my shop prove the payment is complete?
No. A redirect is not proof of payment. Check the payment status from your server before completing the order.
What do the payment statuses mean for my balance?
A payment can be waiting, confirming, partially paid, paid, expired or cancelled. Pending payments stay out of your available balance until they are confirmed.
What should I do if a payment expires?
An expired payment needs a fresh checkout. If funds were already sent, contact support with the order reference before sending again.
How do I withdraw my funds?
Payments are credited to your Coino Live balance. You withdraw them to your own wallet.
How is an invoice total calculated?
The total is the sum of each item's quantity multiplied by its unit price. The invoice page shows the itemized breakdown before checkout.
Can I share an invoice link?
Yes. Each saved invoice has its own standalone page. Use the Open page action to view it, or copy its link.
Does a submitted payment form mean it has been paid?
No. A customer's form submission and a confirmed payment are separate states. Check the payment status before treating the submission as paid.
Can supporters choose their own donation amount?
Yes. A campaign can set a target, a minimum, a maximum and suggested amounts. Supporters can pick a suggested amount or enter their own amount within the minimum and maximum.
When does donation campaign progress update?
Progress toward the target counts confirmed contributions, not newly created payment requests.
Does each point of sale terminal have its own link?
Yes. Each terminal has a title and its own page link. You can open or copy the link from the terminal list.
Can I create a custody user manually?
No. Your application creates custody users and payments through the API. The dashboard is for listing and inspecting them.
How do I check one custody user's payments?
Open the account from the custody user list to see that user's balances and transaction history.
How do I reset my password?
Select Forgot password on the sign-in page. The reset requires a valid reset link.
Is there an affiliate program?
Yes. Affiliates earn 20% of the platform fee for 12 months.
Which languages is Coino Live available in?
The site is available in English, Persian, Turkish, Portuguese and Russian.
How do I contact support?
Use the contact form, email [email protected] or submit a support request from your dashboard.
Need a hand with your request?
Include your order reference and the issue you are seeing so support can review your request.